FAQs - Frequently Asked Questions
What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide.
Where do we ship from?
Our office is located in Montpellier, FRANCE. Our international warehouse is located in China.
Do you provide tracking information?
Yes, you will receive an email once your order has been shipped containing your tracking/tracking information. My tracking tells me "no information available at this time"; for some shipping companies, it takes 2-3 business days for the tracking information to be updated in the system. For logistical reasons, different items in the same order may sometimes be sent in separate packages, if you have specified combined shipping.
Some items are missing from my order, what happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info.prestigetimepieces.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Montpellier, in the Hérault region of France.
I still haven't received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at info.prestigetimepieces.com.
Do you have a refund policy?
We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned are not sold out. For more information, please read more about our refund policy.